Privacy Policy

NexAgency ("NexAgency," "we," "us," or "our") builds NexOne, the governance and orchestration layer that helps independent insurance agencies deploy AI safely. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website at nexagency.ai, join the waitlist, subscribe to the blog, contact us, or otherwise interact with us online.

By using our website, you agree to the practices described in this policy. If you do not agree, please do not use the site.

This policy does not apply to information you provide to us through channels outside the website, such as direct phone conversations or email exchanges, except where that information is later processed by our website tools.

Information you provide directly

We collect information you give us when you:

• Join the waitlist: name, work email, phone number, agency name, agency size, and any note you include
• Subscribe to the blog newsletter: email address and related subscription metadata
• Request an integration or contact us: the fields included in that form, plus any free-text content you provide
• Email or call us: the content of your communication and any contact details you share

Information collected automatically

When you visit our site, we and our service providers automatically collect:

• Device and browser data: IP address, browser type and version, operating system, device type, screen resolution
• Usage data: pages visited, time spent on each page, click paths, referring URL, search terms used to find us
• Marketing attribution data: UTM parameters, Google Click ID (gclid), Facebook Click ID (fbclid), and the referring page that brought you to ours
• Cookies and similar technologies: see Section 5 below

Information from third parties

• Advertising platforms (Google Ads, Meta/Facebook Ads, LinkedIn Ads) when you click an ad that brings you to our site
• Analytics providers like Google Analytics
• Our CRM and marketing tools (such as Attio and Mailchimp) when contact information is shared with us by a referral source or partner

We use the information we collect to:

• Respond to your inquiries and manage waitlist and newsletter communications
• Operate and improve NexOne marketing based on how visitors use the site
• Send service-related communications, such as waitlist confirmations and product updates you opted into
• Improve our website, services, and content based on how visitors use the site
• Measure the effectiveness of our marketing across paid and organic channels
• Comply with legal obligations and enforce our Terms and Conditions
• Detect, prevent, and respond to fraud, abuse, or security incidents

We do not use your personal information for purposes that are materially different from those listed above without your consent.

We do not sell your personal information. We share it only in these limited circumstances:

Service providers

• Attio (CRM follow-up for waitlist leads)
• Mailchimp (email / newsletter delivery)
• Google Analytics (website analytics)
• Google Tag Manager (tag management for analytics and ad pixels)
• Advertising networks (Google Ads, Meta Ads, LinkedIn Ads) for conversion tracking and remarketing
• Email and communication tools used by our team

NexAgency team

Members of our internal team may access your information as needed to do their jobs. All team members are bound by confidentiality and data handling obligations.

Legal and protective disclosures

We may disclose your information if required by law, court order, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers

If NexAgency is involved in a merger, acquisition, financing, reorganization, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

We use cookies, web beacons, and similar technologies to operate the site, understand how visitors use it, and support marketing.

Categories of cookies we use

• Essential cookies: required for site functionality and core user preferences
• Analytics cookies: help us understand how visitors use the site (Google Analytics)
• Marketing cookies: used by ad platforms to measure ad effectiveness and remarket

Disabling analytics or marketing cookies will not affect the core functionality of the site.

We keep your personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

We use industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit, access controls, vendor security review, and team training.

NexAgency may process information in the United States and other countries where our service providers operate. As a result, your information may be transferred to, stored in, and processed outside your home country.

If you are visiting from outside the United States, you understand and consent to the transfer of your information to the United States and other countries where we or our providers operate.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information, subject to legal obligations
• Opt out of marketing communications
• Opt out of "sale" or "sharing" for cross-context behavioral advertising
• Withdraw consent for cookie categories you previously accepted

To exercise any of these rights, see Section 13 for our contact information.

If you are a California resident, the California Consumer Privacy Act and California Privacy Rights Act give you specific rights including the right to know, delete, correct, and opt out.

We do not sell personal information for money. However, our use of advertising cookies may qualify as "sharing" under California law.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Our website may include links to third-party websites and services. This Privacy Policy does not apply to those third parties.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of the policy.

Your continued use of the site after a change becomes effective constitutes acceptance of the updated policy.